Membership & Payments
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Automatic Renewal: All memberships renew automatically. If you prefer to disable this, please inform us before your renewal date.
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Instalment Plans: If you’ve chosen a monthly or quarterly payment plan, payments are due on the same date each month and are inclusive of VAT.
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Minimum Term: Your agreement includes a minimum term (usually 30 days to 12 months depending on membership type). After this period, you may cancel by giving 30 days' notice.
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Early Termination: If you cancel before the end of your minimum term, or if your membership is terminated due to a breach, the full remaining balance will become due as an Early Termination Charge.
Examples:
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Therapist paying £8/month cancels at month 6 of a 12-month term → Early Termination Charge: £48
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Training Provider paying £17.50/month cancels at month 6 of a 12-month term → Early Termination Charge: £105
We reserve the right to cancel your membership if payments are missed or if you breach our terms. This is a rolling agreement unless cancelled.
Members are responsible for keeping contact details up to date. IPHM cannot be held responsible for missed communications due to outdated information.
Complaints Procedure
At IPHM, we hold our accredited training providers and practitioners to a high standard. That means not just the quality of the courses and services they deliver, but the way they treat the people they work with.
If you have had a difficult experience with an IPHM accredited provider or practitioner, you have a clear route to raise it, and we take every concern seriously.
STEP 1: Raise it with your provider or practitioner first
In most cases, the best place to start is directly with the person or organisation involved. They are best placed to understand the full picture and to put things right quickly.
When you contact them, we recommend doing it in writing so there is a clear record of what was raised and when. Let them know what happened, what you were expecting, and what you would like them to do about it.
Your provider or practitioner has 28 days to acknowledge your complaint and work toward a resolution with you.
Step 2: If it is not resolved, come to us
If 28 days have passed and you have not received a satisfactory response, or if you feel the provider or practitioner has not engaged with your concern fairly, you can bring your complaint to IPHM.
You can submit your complaint using the form below. Please include a summary of what happened, the steps you have already taken, and any correspondence you have with the provider or practitioner.
We will review everything, speak with both parties, and provide a formal recommendation. We act as an independent voice in the process and our goal is always a fair outcome for everyone involved.
WHAT WE CAN DO
As an accreditation body, we have a responsibility to the standard of every provider and practitioner we accredit. Where someone is found to have acted poorly or failed to engage with a legitimate complaint, we will take that into account as part of their ongoing accreditation with us.
We are here to support clients, students, providers, and practitioners alike, but the welfare and experience of the people seeking those services always sits at the heart of what we do.
WHAT WE CANNOT DO
We are not a legal body and we cannot issue refunds or enforce financial outcomes on your behalf. If your complaint involves a legal matter or financial dispute, you may wish to seek independent advice alongside raising it with us.
Ready to submit your complaint?
You can submit your complaint using the form below. Please have any relevant correspondence to hand before you start as you will be asked to describe what happened and what steps you have already taken.
All complaints must be submitted via this form We are not able to accept complaints by phone or email.